How can we help?
The fastest way to reach us is by email at support@relaybaby.app. We typically reply within 1–2 business days.
Restore purchases
If you have an active subscription that isn't showing as active in RelayBaby, open the app and tap Restore on the paywall, or Restore Purchases in Settings (on the locked screen, tap Account first). Apple will re-check your entitlement. If it still doesn't appear, contact support so we can investigate with RevenueCat.
Care Circle invites
Care Circle invites are created in the app and shared as a link or a six-character invite code. If a caregiver cannot join, ask the Care Circle owner to send a new invitation, then open the link on the iPhone where RelayBaby is installed or type the code on the app's invitation screen.
Sync issues
Care Circle sync requires an internet connection and a signed-in account on each device. If logs aren't appearing on another caregiver's device, confirm both devices are online, signed in, and on the latest version of the app.
Account and privacy requests
To delete your account, open Settings in the app, scroll to the bottom, and tap Delete Account; on the locked screen, tap Account, then Delete Account. To export or correct your data, or if you can't use the app, email support@relaybaby.app from the email associated with your RelayBaby account. Our delete account page has the steps and what gets deleted.
Subscriptions and billing
Subscriptions are managed by Apple. You can change your plan, upgrade, downgrade, or cancel at any time from your Apple account: Settings → [your name] → Subscriptions. Refunds for App Store purchases are issued by Apple, not RelayBaby.
Notifications and reminders
If reminders aren't appearing, check that notifications are enabled for RelayBaby in iOS Settings and that Focus modes are not silencing the app.
Still stuck?
Email support@relaybaby.app with a short description of the issue, the device you’re using, and a screenshot if you have one.